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Friday, 6 March 2009 at 00:52

Already for years there is friction between customer satisfaction and safety. You have to lock your door to prevent thieves to enter. It works the same with your accounts. You have to lock it with a secure password to prevent others to even look at it the same way you do. Your credit card is locked via a pin code of only 4 digits. Imagine you would do the same with your bank account. Few effort is necessary to enter. The only advantage is you can easily remember it without the necessity to write it down. I remember the time when a club of people who used a PC for hobby purposes printed the password on the cards they sent to their members...

Something similar still happens when you open an account for a site and they send you one e-mail with the ID and generated password together in readable text format. A better way is to give your subscribers the possibility to enter their own password following certain rules to make it hard to guess or to have the risk a machine recovers it by trying all possible combinations, the so called brute force method.

Additional security is achieved by changing passwords regularly.
Some even force people to do this; not user friendly, but more safe for everybody.

Of course security is depending on everyone individually, but advice of the people with more knowledge and experience in security can be of great help. To be friendly for your clients is free, but quality of security will cost a little bit more at least some insight to give and take.

innocentisart.nl March 6, 2009, 11:54