innocentisart
male - 53 years, Almere, Netherlands
Blog 3
innocentisart's blog
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Client friendly versus security
Already for years there is friction between customer satisfaction and safety. You have to lock your door to prevent thieves to enter. It works the same with your accounts. You have to lock it with a secure password to prevent others to even look at it the same way you do. Your credit card is locked via a pin code of only 4 digits. Imagine you would do the same with your bank account. Few effort is necessary to enter. The only advantage is you can easily remember it without the necessity to write it down. I remember the time when a club of people who used a PC for hobby purposes printed the password on the cards they sent to their members...
Something similar still happens when you open an account for a site and they send you one e-mail with the ID and generated password together in readable text format. A better way is to give your subscribers the possibility to enter their own password following certain rules to make it hard to guess or to have the risk a machine recovers it by trying all possible combinations, the so called brute force method.
Additional security is achieved by changing passwords regularly.
Some even force people to do this; not user friendly, but more safe for everybody.
Of course security is depending on everyone individually, but advice of the people with more knowledge and experience in security can be of great help. To be friendly for your clients is free, but quality of security will cost a little bit more at least some insight to give and take.
innocentisart.nl March 6, 2009, 11:54 -
Blog blog
A few weeks ago I was invited together with a few colleague bloggers to tell something about the impact of blogging for a person and/or an organisation. You can imagine it was a lively conversation where various interesting aspects were discussed. Representatives of the company together with journalists and a photographer talking about the present and the future. Soon to be published for the entire organisation to read and think about. This moment your reporter is just as curious as you what the readers and their managers will do with this information.
On April 23, 2009 the story is published in a glossy magazine.
innocentisart.nl, Almere, March 5, 2009, 16:10 - Updated April 30, 19:35 -
Spat aka TeTe (Telephone Terror)
What spam is for mailbox we may call spat when it arrives in your ears via mobile or online telephone.
It happens to many people that they are interrupted in busy and/or inappropriate moments by a ringing telephone just like your tidy mailbox gets flooded by messages from people and/or companies completely unknown to you and the people around you.
First question that comes to mind: "Who the f*ck needs to talk to me on this moment in time?".
When we notice a more or less familiar name or number it's apart from the wrong momentum no big deal. The next questions are of a certain importance, but more about that later.
A NoNu (no number) is another story.
Just in case it happens you're curious enough to take the telephone out [or off] it's safe place and if lucky you get an answer to both questions.
Second question: "Does the person at the other side of the line has something:
1 to offer,
2 to ask,
3 both or [worst (maybe unlikely) scenario]
4 none of the set {1,2,3}?"
If they have an offer you can't refuse all the better, but:
Third question:
"How did you telemarketeers (or whatever they are since in my opinion group 1 is statistically the vast majority and called like that) got the number you just dialed [I'm unlisted]?"
I always ask those guys [and dolls
] and in most cases they give the fault to the computer.
Then is the first thing I tell them: Get it out of it now. Not that this is of much help, because the same or a similar company will call you back with the same lame excuse for bothering you on a moment you don't want to be disturbed in the first place.
Group 1 people want to sell you something that you absolutely don't need the next decade or two let alone because they want you to instead of you and/or your partner.
Those who happen to belong to group 2 ask you something they may be just lucky if you can give them a satisfactory answer, product, service or whatever they want from you.
With group 3 members one can have a pleasant conversation when both of you take the time needed for each other.
If neither of the aforementioned happens to be applicable (group 4) unexpected phone calls should follow the famous principle KISS (Keep it short & simple).
Just some thoughts to reduce Tete (Telephone terror).
Draft version: 200805141355 - Updated 200809240755
