Helpdesk / Safety Center

Police

Netlog policy on reporting to the police

Netlog collaborates closely with eCops, an online reporting service of the Belgian Federal Computer Crime Unit. Netlog reports all law violations (racism, child porn…) to eCops and makes sure all data for further investigation is saved for another 6 months. In case of offences that are prosecuted only upon complaints, we guide the member to the correct authority, and we make sure all data is saved in case the police needs it. Below, police officers can find more information on what kind of data can be requested from Netlog and how.

Netlog policy on saving data

Types of personal data collected by Netlog

Public information uploaded by members
- Information on profiles, groups, blog messages, shouts, status updates, pictures, videos, events, music, links
- Public and private messages sent to other users, ratings, shouts
- Friends lists
- Group memberships and activity
Private information uploaded by members
- E-mail addresses (always available)
- Phone number (not always available)
- Buying and spending of credits (if any)
History and logs
- Time, date and IP address of registration
- Time, date and IP addresses of login
- Time, date and url of all Netlog pages visited by a certain member
- Searches performed on Netlog
- Technical information regarding browsers and computers

Storage terms

As long as an account is active, all of the above information is available (disclaimer: due to technical issues, it is always possible that information got lost). Netlog stores data for a period of 6 months after profiles are blocked or deleted. If you wish to prolong this period, please inform Netlog of this request and the reason for your request.

More information

Please read our Privacy Statement for more information on Netlog’s policy on saving data.

How to retrieve user data from Netlog

International police forces

Unfortunately we are legally not allowed to provide you with any personal details regarding a user, as we are a Belgian company. Please use the appropriate procedure through a Commission Rogatoire Internationale (CRI) (now also known as a Letter of Request). Contact your international liaison person to check which is the right procedure for this.

You can also file a complaint at the Federal Computer Crime Unit of Belgium. Contact details can be found here

Meanwhile, if you pass us the nickname of the account, we will already collect the data you request and one of our Community Managers will verify if the account needs action (if you prefer us not to block the account, please let us know when passing us the nickname!).

Belgian police forces

Data can be obtained by sending Netlog an official request. Your request should contain the following information:

The exact nickname or e-mail address. Underscores make a difference, upper or lower cases don’t. Netlog nicknames cannot contain spaces, dashes or any other signs but letters, figures or underscores.
The exact information that is requested. Often this is identification information like IP address from last login or registration.
Motivation for the request. Please mention the articles motivating your request.

Official requests can be faxed to Lien Louwagie, Community Director: +32 2 400 43 20. You can expect an answer within 2 weeks.

For urgent requests (for example missing minors), please mention the urgency clearly on the request.