Helpdesk / Safety Center
Here at Netlog, we are very concerned about our users' safety. That's why we take the 7 EU Safer Social Networking Principles into account whenever we develop anything on our site.
Protecting yourself online
Protect yourself by downloading AVG 2011
Grooming refers to actions deliberately undertaken with the aim of befriending and establishing an emotional connection with a child, in preparation for child sexual abuse. To establish a good relationship with the child and the child's family, child groomers might do several things: they might give gifts or money to the child for no apparent reason, they may simply talk about sexual topics or even show pornography to the child.
Have you been contacted by an adult in a weird way? This is what you should do:
- Stop having contact immediately
- Save all previous conversations
- Talk about this with an adult you trust
- Report the adult to Netlog, by using the ‘Report Abuse' button or mailing to email@example.com
- Report to the police
A friend is calling for financial help, because he's stuck abroad with no money, cell phone or ID? Don't just trust this message, but check if the message is genuine. Give your friend a call and check if he/she is really abroad. Most probably, this message is fake, and his mail account or profile was hacked to send the message to you. Don't transfer money without verifying the call for help actually comes from your friend, and always ask for an adult opinion before doing so.
Phishing sites attempt to steal passwords by acting as trustworthy sites. Users are asked to enter login details at a fake website which looks almost identical to the legitimate one. Beware of such sites. Never enter your password on sites that look like Netlog, but have a different URL (e.g. www.freelaptop-Netlog.com). If you've accidentally logged in on such a site, edit the password of your Netlog profile as soon as possible!
We advise you to:
- Run a virus scan on your computer. If you don't have anti-virus software on your computer, you can use one of the sites from the list of helpful sites.
- Edit your password. You can do this here. Enter your current and new password and hit the 'Change password' button.
- Warn your friends who received the spam not to click on the links and to delete the private messages immediately.
You might have come across programs like the Netlog Friend Adder, which enables you to add more friends automatically. This in itself is not a threat, as Netlog has spam filters that will prevent you from adding too many friends in too little time. However, the tool itself can affect your personal safety: Netlog can give no guarantees about the quality or safety of such programs. You never know if these tools contain viruses or other malware. Moreover, if you have to enter your Netlog nickname and password in the tool, there's no guarantee that the creator of the tool isn't saving those credentials himself in order to use them for wrong purposes. Remember that the only Netlog-related programs you can fully trust are the ones on our download pages or brand pages, which have always been reviewed by Netlog. This is why we would definitely advise you against downloading any other 'Netlog tools'.
Some users receive private messages that they won a prize in a lottery organized by Netlog. Those messages are sent by scammers who claim to be Netlog representatives. All promotions and competitions organized by Netlog are announced on the Netlog contest page or on Netlog brand pages. By no means should you respond to such messages and reveal your personal details. Instead, be sure to report the message as abuse, so we can block the account and report to authorities.
International organisations dealing with online safety
The following institutions and organisations are specialised in helping people deal with all kinds of issues. Check their websites for more information:
Missing Children/Child Abuse
The National Society for the Prevention of Cruelty to Children (NSPCC)
Supportline: 0845 30 30 900
national domestic violence helpline: 0808 2000 247
Phone: 0800 1381625
Helpline: 0845 122 8690 (Mon-Fri 9am to 6pm)
Hopeline: 08000 68 41 41 (Mon-Fri 10:00 am to 5:00 pm and 7:00 pm to 10:00 pm, Weekends 2:00 pm to 5:00 pm)
for Wales: 0800132737
phone: 020 7928 0848
Phone: 08457 023867
Phone: 0800 77 66 00
Top 5 tips for staying safe online
- Only publish data that is neither confidential nor personal.
- Change your password at least once a month.
- Only access your own social networks on your computer.
- Clear your history at least ever week and never auto save your password.
- Only accept friend requests or request friends that you know.
One of the most important things you need to install on your computer is a virus scanner.
Stay safe from online threats with AVG Internet Security 2011
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